Aspire People2018-11-12T20:12:55+01:00

About

Aspire People is a leading Education Recruitment Agency and was using an open source telephony system that was not properly maintained by the previous provider. Eventually it started to cause problems with performance and outages at the most inconvenient times. Paid commercial support for the system was not an option any longer due to the extend of damage created over the years.

Challenge

Replace a dying telephony system with a modern and reliable solution meanwhile minimising downtime during the migration. The recruitment industry is very sensitive to problems with telephony as it relies on the relationship between recruiters, tutors and schools. They trust each other, and voice communication is by far the most used method.

Solution

Vividsky deployed a Next Generation phone system adding several new features like managing calls directly from computers, screen sharing and remote working, adding value and allowing people to collaborate. Calling plans were migrated to a cheaper and more reliable provider as well making the new system not just better, but also cheaper to run.

Challenge

Replace a dying telephony system with a modern and reliable solution meanwhile minimising downtime during the migration. The recruitment industry is very sensitive to problems with telephony as it relies on the relationship between recruiters, tutors and schools. They trust each other, and voice communication is by far the most used method.

Solution

Vividsky deployed a Next Generation phone system adding several new features like managing calls directly from computers, screen sharing and remote working, adding value and allowing people to collaborate. Calling plans were migrated to a cheaper and more reliable provider as well making the new system not just better, but also cheaper to run.

Result

Aspire People now has reduced the maintenance costs with the phone system and increased availability of the system to 99.99%, managing to get through the high volume of calls early morning every day without any performance issues and dropped calls. We can now monitor calls missed to ensure no business is lost and implemented a performance monitoring on the system rewarding the agents that are calling and selling the most.

Result

Aspire People now has reduced the maintenance costs with the phone system and increased availability of the system to 99.99%, managing to get through the high volume of calls early morning every day without any performance issues and dropped calls. We can now monitor calls missed to ensure no business is lost and implemented a performance monitoring on the system rewarding the agents that are calling and selling the most.

99.99%

Availability Increase

28%

Reduction In Monthly Costs

13%

Sales Performance Increase

100%

Uptime During Migration

99.99%
28%
13%
100%

Availability Increase

Reduction In Monthly Costs

Sales Performance Increase

Uptime During Migration

WHAT OUR CUSTOMERS SAY

“VividSky helped us standardise our phone system and reduce our costs significantly with the implementation of a VOIP platform across all our offices. We had a variety of different VOIP and ISDN phone system across our business that were expensive to maintain and difficult to manage. VividSky implemented a solution that integrated with our Remote Desktop platform and now allow us to analyse the volume of business and increase sales in a way we never could before.” Read the full story

Su Colledge - Chief Operating Officer, Ludlow Thompson

“Vividsky has an incredible amount of resources and expertise in house. VividSky have managed our network for 10 years ensuring that our infrastructure is reliable and cost effective to maintain. Having the ability to utilise VividSky private cloud for proof on concepts projects has been extremely beneficial in defining our long term strategy which they are helping us to implement.” Read the full story

Simon Pratt – IT Manager, Matthews & Goodman.

“When VividSky took over, they utilised as much of our investment in the new environment as possible to ensure that we got a good return. As a recruitment company, voice calls are the lifeblood of the business and we needed a phone system that was robust and easy to use. After a complete review of our needs, VividSky implemented a VOIP system that transformed the way we communicate with our customers. Our new system provides us with real time reporting, smart call routing and it is really simple to maintain.” Read the full story

Daniel Dawkins - Operations & HR Director, Aspire People

“We trusted Vividsky to improve the performance of our systems and reduce costs with our connectivity, allowing us to allocate more budget to our core services to the public. The personal way of providing support and the value added with their expertise make us recommend Vividsky to anyone needing a professional IT support company that provide the personal touch in resolving difficult problems.” Read the full story

Alison McGibbon – Corporate Services Manager, Evolve Housing

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