About

Ludlowthompson is a large Estate Agent in London with several branches that requires a cost-effective IT solution that can tap the economies of scale of big corporations without excessive complexity. They have expanded quickly and needed a solution that can easily add or remove users without the hassle of normal IT systems.

Challenge

Interconnect several branches together and centralise the IT services in a private cloud solution, integrating phone systems and remote desktop in one single small terminal that is bomb proof, while providing a single panel of management and deployment and keep costs down.

Solution

Vendor agnostic network equipment ditching the big and expensive brands to interconnect branches and dumb terminals that can connect to a remote desktop session with telephony built in, enabling hot desking and new staff to be deployed and ready to work in minutes regardless of location. The phone system is integrated with the remote desktop solution based in the private cloud offering click to dial and a single directory for the whole company.

Challenge

Interconnect several branches together and centralise the IT services in a private cloud solution, integrating phone systems and remote desktop in one single small terminal that is bomb proof, while providing a single panel of management and deployment and keep costs down.

Solution

Vendor agnostic network equipment ditching the big and expensive brands to interconnect branches and dumb terminals that can connect to a remote desktop session with telephony built in, enabling hot desking and new staff to be deployed and ready to work in minutes regardless of location. The phone system is integrated with the remote desktop solution based in the private cloud offering click to dial and a single directory for the whole company.

Result

Ludlowthompson has reduced drastically how long it takes for new staff to be fully up and running, and the network layout is very simple using commodity hardware and network equipment ditching big expensive brands mixing and matching what works best at any given time. The central system allows new branches to be up and running on the same day and the integration between the desktop and telephony has improved how people work.

Result

Ludlowthompson has reduced drastically how long it takes for new staff to be fully up and running, and the network layout is very simple using commodity hardware and network equipment ditching big expensive brands mixing and matching what works best at any given time. The central system allows new branches to be up and running on the same day and the integration between the desktop and telephony has improved how people work.

1/2

set up time for users halved

65%

support and call costs reduced

25%

network costs down

11%

Increase in productivity

1/2
65%
25%
11%

set up time for users halved

support and call costs reduced

network costs down

Increase in productivity

WHAT OUR CUSTOMERS SAY

“VividSky helped us standardise our phone system and reduce our costs significantly with the implementation of a VOIP platform across all our offices. We had a variety of different VOIP and ISDN phone system across our business that were expensive to maintain and difficult to manage. VividSky implemented a solution that integrated with our Remote Desktop platform and now allow us to analyse the volume of business and increase sales in a way we never could before.” Read the full story

Su Colledge - Chief Operating Officer, Ludlow Thompson

“Vividsky has an incredible amount of resources and expertise in house. VividSky have managed our network for 10 years ensuring that our infrastructure is reliable and cost effective to maintain. Having the ability to utilise VividSky private cloud for proof on concepts projects has been extremely beneficial in defining our long term strategy which they are helping us to implement.” Read the full story

Simon Pratt – IT Manager, Matthews & Goodman.

“When VividSky took over, they utilised as much of our investment in the new environment as possible to ensure that we got a good return. As a recruitment company, voice calls are the lifeblood of the business and we needed a phone system that was robust and easy to use. After a complete review of our needs, VividSky implemented a VOIP system that transformed the way we communicate with our customers. Our new system provides us with real time reporting, smart call routing and it is really simple to maintain.” Read the full story

Daniel Dawkins - Operations & HR Director, Aspire People

“We trusted Vividsky to improve the performance of our systems and reduce costs with our connectivity, allowing us to allocate more budget to our core services to the public. The personal way of providing support and the value added with their expertise make us recommend Vividsky to anyone needing a professional IT support company that provide the personal touch in resolving difficult problems.” Read the full story

Alison McGibbon – Corporate Services Manager, Evolve Housing

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