Distribution and Retail

We have been working with Distributors to improve their operations by using new advancements in technology, automating processes and lowering mistakes with orders and shipments. We have been helping our customers to manage their call centers and warehouses with our Cloud Phone System (link), where we can deploy a large amount of cordless phones to all employees that are moving around as if they were at their desk, carrying their extensions around. This also allows managers to control when users are in or out of work due to their online status. At the call center side we can orchestrate how you deal with your calls managing your telemarketing staff getting metrics on their performance, knowing when someone stepped away or if you are missing valuable calls from your customers.

We can deploy a very clever communications system integrating all your branches, warehouses and head office under a single and elegant solution that will even cost less than your current system.

Distribution centers and warehouses are reliant on strong network connectivity, but were normally hit with a very high expenditure to interconnect their branches fast and securely using proprietary technology. The world has moved on and we are using newer clever technology to interconnect branches using cheaper connectivity and equipment with the same level of reliability. This is achieved by investing into research and testing of new vendors and focusing on working closely with the most innovative companies. The result is cheaper and better connectivity.

We offer a free evaluation of your IT Support needs, giving a high level understanding of your systems. Contact us today to arrange a visit.

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WHAT OUR CUSTOMERS SAY

“VividSky helped us standardise our phone system and reduce our costs significantly with the implementation of a VOIP platform across all our offices. We had a variety of different VOIP and ISDN phone system across our business that were expensive to maintain and difficult to manage. VividSky implemented a solution that integrated with our Remote Desktop platform and now allow us to analyse the volume of business and increase sales in a way we never could before.” Read the full story

Su Colledge - Chief Operating Officer, Ludlow Thompson

“Vividsky has an incredible amount of resources and expertise in house. VividSky have managed our network for 10 years ensuring that our infrastructure is reliable and cost effective to maintain. Having the ability to utilise VividSky private cloud for proof on concepts projects has been extremely beneficial in defining our long term strategy which they are helping us to implement.” Read the full story

Simon Pratt – IT Manager, Matthews & Goodman.

“When VividSky took over, they utilised as much of our investment in the new environment as possible to ensure that we got a good return. As a recruitment company, voice calls are the lifeblood of the business and we needed a phone system that was robust and easy to use. After a complete review of our needs, VividSky implemented a VOIP system that transformed the way we communicate with our customers. Our new system provides us with real time reporting, smart call routing and it is really simple to maintain.” Read the full story

Daniel Dawkins - Operations & HR Director, Aspire People

“We trusted Vividsky to improve the performance of our systems and reduce costs with our connectivity, allowing us to allocate more budget to our core services to the public. The personal way of providing support and the value added with their expertise make us recommend Vividsky to anyone needing a professional IT support company that provide the personal touch in resolving difficult problems.” Read the full story

Alison McGibbon – Corporate Services Manager, Evolve Housing

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