Ludlow Thompson
The implementation of a remote desktop session with built-in telephony helped Ludlow Thompson to minimise the time it takes for new staff to be ready to work.
About
Ludlow Thompson is a large Estate Agent in London with several branches that requires a cost-effective IT solution that can tap the economies of scale of big corporations without excessive complexity. They have expanded quickly and needed a solution that can easily add or remove users without the hassle of normal IT systems.
Challenge
Interconnect several branches together and centralise the IT services in a private cloud solution, integrating phone systems and remote desktops in one single small terminal that is bomb proof, while providing a single panel of management and deployment and keep costs down.
Solution
Vendor agnostic network equipment ditching the big and expensive brands to interconnect branches and dumb terminals that can connect to a remote desktop session with telephony built in, enabling hot desking and new staff to be deployed and ready to work in minutes regardless of location. The phone system is integrated with the remote desktop solution based in a private cloud offering click-to-dial and a single directory for the whole company.
Result
Ludlow Thompson has reduced the time it takes for new staff to be fully up and running. The network layout is very simple using commodity hardware and network equipment ditching big expensive brands mixing and matching what works best at any given time. The central system allows new branches to be up and running on the same day and the integration between the desktop and telephony has improved how people work.